Terms of service


Velvet Strands Terms of Service

Last updated: May 2026

Welcome to Velvet Strands. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms and our related policies.

These Terms comply with applicable South African laws, including the:

  • Consumer Protection Act 68 of 2008 (“CPA”)
  • Electronic Communications and Transactions Act 25 of 2002 (“ECTA”)
  • Protection of Personal Information Act 4 of 2013 (“POPIA”)

If you do not agree to these Terms, please do not use our website.

1. About Us

Velvet Strands is a South African online beauty store offering wigs, hair extensions, Korean skincare and beauty accessories.

Website: Velvet Strands
Email: hello@velvetstrands.co.za

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian
  • The information you provide is accurate and complete
  • You will not use the website for unlawful or fraudulent purposes

3. Products & Availability

We aim to display products, colours, descriptions, and pricing as accurately as possible. However:

  • Product colours may vary depending on device screens
  • Product availability may change without notice
  • We reserve the right to discontinue products at any time

Velvet Strands reserves the right to refuse or cancel orders where:

  • Pricing errors occur
  • Fraud is suspected
  • Stock becomes unavailable

If payment has already been made for a cancelled order, a refund will be processed.

4. Pricing & Payments

All prices are listed in South African Rand (ZAR).

Payments are securely processed through trusted third-party payment providers.

Velvet Strands does not store full banking or card details.

5. Orders

Submitting an order does not guarantee acceptance of the order.

An order is only confirmed once payment is received and processing begins.

Velvet Strands reserves the right to:

  • Refuse orders
  • Limit quantities
  • Cancel suspicious transactions

6. Shipping & Delivery

Delivery timelines are estimates only and may vary due to:

  • Courier delays
  • Public holidays
  • Weather conditions
  • High order volumes

Customers are responsible for providing accurate delivery details.

Additional courier charges may apply for failed deliveries caused by incorrect information or missed delivery attempts.

7. Returns & Refunds

Our Refund Policy forms part of these Terms.

Due to hygiene and safety regulations, certain items may not qualify for return unless defective or incorrect.

Nothing in these Terms limits your rights under the Consumer Protection Act.

8. Consumer Protection Notice

Certain clauses in these Terms:

  • limit or exclude liability,
  • create risk for the customer, or
  • require customers to accept responsibilities.

These clauses are highlighted in accordance with Section 49 of the Consumer Protection Act and should be read carefully.

9. Limitation of Liability

To the fullest extent permitted by South African law, Velvet Strands shall not be liable for:

  • Indirect or consequential damages
  • Delays caused by third-party couriers
  • Allergic reactions to products
  • Misuse of products
  • Losses caused by incorrect customer information

Customers are responsible for reviewing ingredients, product descriptions, and care instructions before use.

10. Intellectual Property

All content on this website, including:

  • logos,
  • branding,
  • product descriptions,
  • graphics,
  • images, and
  • website content

belongs to Velvet Strands and may not be copied, reproduced, or used without written permission.

11. Privacy & POPIA

Your personal information is collected and processed in accordance with POPIA and our Privacy Policy.

We do not sell personal information to third parties.

12. Promotions & Discount Codes

Promotions, discount codes, and sales:

  • may be limited-time offers,
  • may not be combined unless stated otherwise,
  • may be withdrawn at any time.

Velvet Strands reserves the right to cancel promotions where abuse, fraud, or technical errors occur.

13. Changes to These Terms

Velvet Strands may update these Terms from time to time.

Updated versions will be posted on our website and become effective immediately upon publication.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to South African jurisdiction.

15. Contact Information

Velvet Strands
Email: hello@velvetstrands.co.za
Website: Velvet Strands Official Website