Shipping policy

Velvet Strands Shipping Policy

Last updated: May 2026

Thank you for shopping with Velvet Strands. We are committed to providing reliable and efficient delivery throughout South Africa.

This Shipping Policy outlines our order processing times, delivery estimates, shipping procedures, and customer responsibilities in accordance with the South African Consumer Protection Act (CPA).

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays
  • During sales, promotions, or high-volume periods, processing times may be slightly delayed
  • Custom, pre-order, or made-to-order items may require additional processing time

Once your order has been dispatched, you will receive a shipping confirmation email or SMS with tracking details where available.

2. Delivery Times

Estimated South African delivery times:

Area Estimated Delivery
Major Cities 2–5 business days
Regional Areas 3–7 business days
Outlying Areas Up to 7 business days

Delivery times are estimates only and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Service interruptions beyond our control

Velvet Strands cannot guarantee exact delivery dates and is not liable for courier-related delays once an order has been dispatched.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Parcel size and weight
  • Courier rates

Any promotional free shipping offers will be displayed on our website where applicable.

4. Tracking Orders

Where tracking is available, customers will receive tracking details once the parcel has been shipped.

Customers are responsible for monitoring their shipment using the provided tracking information.

5. Incorrect Addresses

Customers are responsible for providing accurate delivery information at checkout.

Velvet Strands will not be responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to incorrect contact information
  • Additional courier charges for re-delivery

If a parcel is returned due to incorrect delivery details, additional shipping fees may apply before re-shipment.

6. Lost, Damaged, or Missing Parcels

If your order arrives damaged or appears to be lost, please contact us within 48 hours of delivery or the expected delivery date.

Please include:

  • Your order number
  • Photos of damaged packaging/items (if applicable)
  • A description of the issue

We will work with the courier company to investigate and resolve the issue as quickly as possible.

7. International Shipping

At this time, Velvet Strands primarily ships within South Africa.

If international shipping becomes available:

  • Additional customs duties or taxes may apply
  • Customers will be responsible for any import-related fees charged by their country

8. Delays Beyond Our Control

Velvet Strands shall not be held liable for shipping delays caused by:

  • Natural disasters
  • Strikes
  • Civil disruptions
  • Customs delays
  • Courier operational issues
  • Force majeure events

Delivery estimates are provided in good faith but are not guaranteed.

9. Contact Us

For shipping enquiries, please contact:

Velvet Strands
Email: hello@velvetstrands.co.za
Website: Velvet Strands Official Website